Cancellation & Refund Policy

rmelegance.com is customer friendly and has therefore a liberal cancellation policy. Our customers have the liberty to cancel their order and request for refund, under the following policy: 

▪    Cancellations will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be fulfilled if the orders have been already shipped.

To return the product you can sign-in to your account and just select the item from the "Order History", mention your reason for return/refund request and then click "Make an RMA slip" or you may also e-mail us at [email protected] with the order id within 7 days from the order delivery date. Then our team will get in touch with you. Please do mention Order id in the subject line to help us quickly trace. Please process your returns and ensure that the product returned by you is unused, unworn, unwashed, undamaged and in saleable condition. Request you to maintain the original packaging of return items including original tags, boxes and dust-bags etc. Please ensure that all the returned items are packed securely and safely to prevent any loss or damage during transit. Once your return request has been confirmed, please refer to the link in your email for the return shipping label which is mandatory and should be pasted on return packet. For all self-shipped returns, please ensure that your shipment reaches us within 7 days from the date of raising the return request.

The Intimate wear involves hygiene concern, hence the same shall not be considered for return, unless there is a damage/quality issue at the time of delivery.

You can return the product in following ways:

1. Our reverse pick up from your shipping address, if it falls under the service network of our courier partners.

2. Self-ship to the below address, if your pin code does not fall under the service network of our courier partners. You will have to self-ship the product back to us within 7days from the date of raising the return request. 

Return Address: Navjivan commercial Premises, Office no. 305, Bldg no.3, Mumbai Central (E), Mumbai - 400008

For all sizing issue returns, we can replace it with the required size if available and re-send it to you post we receive the product returned by you.

Your refund amount only includes price of the item returned post validation by our team. The refund amount will not include any additional charges.

Note: Our customer care team is happy to assist you and can be reached us at [email protected]. For a quicker resolution kindly specify your order id no. in the subject line.

1. On a rare chance you receive any damaged or defective product please click on Contact Us to write to us within 2-3days of product delivery, along with the relevant proof and our team will assist you with it. Your refund will be done as NEFT if the payment is made using ‘cash on delivery' mode, and if your payment is made through credit/ debit card/ net banking then the amount will be reversed to your account from which the payment was made.

2. Your returns must reach us with original tags; else you will not be eligible for refunds.

3. Your returns not validated by our team will be shipped back to you.